Privacy Policy

Privacy Policy

Effective Date: May 21, 2024

Welcome to Sérim Glo Skincare. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, serimglo.com, and use our services.

1. Information We Collect

• Personal Information: We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us. This information may include your name, email address, phone number, shipping address, and payment information.
• Non-Personal Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour. This information helps us understand how our website is used and improve our services.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze site traffic. You can control the use of cookies through your browser settings.

2. How We Use Your Information

• To Process Orders: We use your personal information to process and fulfil your orders, communicate with you about your purchase, and provide customer support.
• To Improve Our Services: We use non-personal information to analyze website traffic, understand customer preferences, and improve our products and services.
• Marketing Communications: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products. You can opt-out of these communications at any time by clicking the unsubscribe link in the email.
• Legal Obligations: We may use and disclose your information as required by law, such as to comply with a subpoena, or similar legal process.

3. How We Share Your Information

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and email marketing. These service providers are obligated to protect your information and use it only for the services they provide.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. These measures include using encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

• Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g. if we need to retain your information to comply with legal obligations).
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the email or contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: ca**@se******.com
• Phone/WhatsApp: +233 (0)50 591 5751
• Address: Sérim Glo Skincare, East Legon Hills Road, Off School Junction, Ghana

Thank you for trusting Sérim Glo Skincare with your personal information. We are committed to protecting your privacy and ensuring a safe online experience.